FREQUENTLY ASKED QUESTIONS
Q. Where are your products made?
A. Our crochet toys are handcrafted in Vietnam by artisan mums. Our Bonikka range is ethically made in Sri Lanka.
Q. Do you have stock in UK?
A. Yes we do. All our stock is stored in a warehouse near Coventry in an expert pick-pack facility.
Q. How can I order?
A. Our website allows you to order online 24-hours per day, 7-days a week so you can order at any time that suits you. Please register for an account and we will let you know when you are up and running to place your orders. To register for an account, please follow this link Register
Q. What is your minimum order?
A. We have a minimum order of 3 of each item but we don’t need you to order packs of 3, so if you like to work in 4s or 5s, please order as you wish. Our minimum order about is £100 + VAT. Carriage paid is £200 + VAT. Please note shipping costs may vary for Islands, Highlands and Europe.
Q. How long does delivery take?
A. We endeavor to ship your order within 24 hours and we do our best to achieve this. We use DPD 24 hour courier service.
Q. Do you have a catalogue?
A. Yes – please download it here Catalogue
Q. Can I see samples?
A. Unfortunately we are unable to allow visitors into the warehouse. We have decided not to do trade shows in 2021.
Q. How can I pay?
A. When you checkout, you will have two options. It is quickest and easiest to pay by card using secure checkout Opayo (formally SagePay). If you prefer to use BACS, please use the proforma option at checkout, we will send a proforma invoice with our BACS details and then process your order as soon as payment has been received. Unfortunately, we are unable to accept PayPal. Sadly, we are unable to offer credit facilities.